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Microsoft Dynamics CRM

Recommended
Overview
Alternatives
Integrations

Microsoft Dynamics CRM Overview

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft focused on enhancing the customer relationship for any organization. Out of the box, the product focuses mainly on Sales, Marketing, and Customer Service sectors, though Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it. In recent years, it has also grown as an Analytics platform driven by CRM.

Dynamics 365 apps and features

The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.

Companies can choose from the following Microsoft Dynamics 365 applications and features:

Customer Insights - combines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.

Customer Service - omnichannel customer engagement tools, customer self-service and communities, and tools for support agents.

Field Service - scheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools.

Finance and Operations - financial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for supply chain management.

Marketing - connects Dynamics CRM to Adobe Marketing Cloud to provide campaign management and targeted, personalized marketing tools.

Project Service Automation - project planning, resource scheduling, time and expense management, and service analytics.

Retail - unified commerce tools, store and employee management, merchandise management and operational insights.

Sales - provides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.

Talent - human resources cloud services is connected to LinkedIn to manage all areas of HR, from attracting, hiring and onboarding new employees to managing HR programs.

Microsoft Dynamics CRM1.png

Benefits of Dynamics 365

By combining Dynamics 365 CRM and ERP with Microsoft's productivity applications, users get a connected view of data intelligence on customer records, transactions, behaviors and preferences, along with information about orders, inventory and shipping, and in addition to predictive insight tools for decision-makers.

The biggest benefit of Dynamics 365 is tight integration with other Microsoft business applications. For companies that rely heavily on Office 365 and Outlook, or that run operations on Azure, Dynamics 365 provides more beneficial integration with sister products than most CRM systems, which rely on third-party plug-ins. Microsoft is also growing its stable of third-party applications to pair with Dynamics 365 through the AppSource store.

Additional Dynamics 365 benefits include a common UI throughout Microsoft's suite of business applications, enabling easier training and improved efficiency.

Vendor

Microsoft

Languages

Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Year Founded

1975

HQ Location

Redmond, WA

Social networks

Microsoft Dynamics CRM Support

Vendor

Microsoft

Languages

Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Nederlands, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Portuguese (Portugal), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Year Founded

1975

HQ Location

Redmond, WA

Social networks

Top 10 Microsoft Dynamics CRM Alternatives & competitors

Looking for alternatives to Microsoft Dynamics CRM?

We recommend to view similar apps to find a solution. While doing this you should pay attention the similarities and differences in price, general features, certain product capabilities, as well as the number of integrations and customer support. Certainly, visual presentation also can change your choice.

We’ve made a list of top competitors that are very similar in price and features to Microsoft Dynamics CRM. The list is based on popularity reviews, so if Microsoft Dynamics CRM doesn’t suit you in any way, here you can easily find the best solution for you. Pay attention to real reviews to see how Microsoft Dynamics CRM compares to other similar apps and find the best app for your organization.

E2 Shop System

E2 Shop System

Try for Free

We help shops and manufacturers of all kinds and sizes work smarter for improved efficiencies, greater flexibility and bigger profits.

Propertybase

Propertybase

Try for Free

Propertybase is the industry's most comprehensive suite of tools including CRM, Back Office, Lead Generation, Marketing & More make every step from search to sold an intelligent and seamless experience.

Redtail CRM

Redtail CRM

Try for Free

Redtail CRM - web-based Client Relationship Management software, integrates widely and deeply with other popular tools in the financial services industry.

SalezShark

SalezShark

Try for Free

SalezShark CRM software works perfectly in helping start-ups when it comes to streamlining the collection, evaluation, and distribution of databases in a sales pipeline. It is designed in a manner that has the potential to cut down the manual and repetitive tasks that help sales and marketing professionals to boost their efficiency and productivity.

Zoho CRM

Zoho CRM

Try for Free

Zoho CRM is the name of an on-demand, SaaS-based customer relationship management (CRM) software solution designed to manage sales, marketing, contacts, customer support and other business functions.

Really Simple Systems

Really Simple Systems

Try for Free

Our CRM our philosophy is based upon taking complex applications than making them easy and affordable. Experience tells us that the majority of SMEs don't need half of the functionality available in most CRMs and will never use it. So, by applying our philosophy to our CRM we have created a system that organizations can easily adopt and use to successfully manage their business. Basically, making CRM simple!

Apptivo

Apptivo

Try for Free

Apptivo is the perfect small business suite for google apps. Apptivo has CRM, Project Management, Invoicing, Timesheets and more. Apptivo's business suite consists of 40+ apps that are integrated and seamlessly work with each other. The information is shared across apps, so data once created can be used everywhere improving overall productivity.

Creatio

Creatio

Try for Free

Creatio is a global software company providing a leading low-code platform for process management and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent products accelerate sales, marketing, service and operations for mid-size and large enterprises.

Capsule CRM

Capsule CRM

Try for Free

Capsule CRM is an online Customer Relationship CRM that is very simple to use. Capsule CRM is the ideal choice for small and medium-sized businesses. Capsule CRM helps you develop strong customer relationships, make more sales, and get a clear picture of your business so that you can make more informed decisions.

Equisoft

Equisoft

Try for Free

Equisoft is another CRM solution specifically designed for financial advisors. It is the only CRM that aggregates client and product data from gateways with insurance and investment platforms—giving advisors a full view of all client data at a glance.

CiviCRM

CiviCRM

Try for Free

CiviCRM is a web-based, open source CRM system, designed specifically to meet the needs of advocacy, non-profit and non-governmental organizations. Elected officials, professional/trade associations, political campaigns and parties, government agencies, and other similar organizations are among its growing number of enthusiastic users.

This list gives you an ability to compare all the best alternatives to Microsoft Dynamics CRM and make an informed decision. As the appropriate tool combination that meets your organization needs ensure that your business processes will reach the maximum effectiveness and increase revenue along with saving time and labor. Choose a suitable program stack and Apiway integrations will help you to make it all work cooperatively for the benefit of your company.

All Microsoft Dynamics CRM alternatives

Microsoft Dynamics CRM integrations

Apiway allows you to integrate Microsoft Dynamics CRM with thousands of the most popular tools. You can automate your workflow and have more time for main things—no code required.

Microsoft Dynamics CRM